Terms and Conditions


These terms of service and legal information (hereinafter, “Terms of Service") regulate the use and access to the mobile application, owned by SAFEMAPP PROTECTION, S.L. (in hereinafter, "Safemapp"), through which it is made available to users the app Safemapp mobile (hereinafter, the "Platform", the "Services" or the "Application" indistinctly).

Safemapp informs Users that it complies with current data protection regulations. data, and with a special character, with Regulation (EU) 2016/679 of the European Parliament and of the Advice of April 27, 2016 regarding the protection of natural persons in what respects to the processing of personal data and the free circulation of these data and for which I know repeals Directive 95/46/EC (General Data Protection Regulation) and the Law on the Society of Information Services and Electronic Commerce, Law 34/2002, of 11 July.

Data of the data controller:

  • Registered address: Av. Cartagena, 1, 03195, Elche - Alicante.
  • Inscription data in the Mercantile Registry of
  • Tax identification number (NIF): B09786583
  • Contact email: info@safemapp.com

Registration, access and navigation on the Platform implies full acceptance and without reservations of these Terms and Conditions of Service by Users of the Platform.

Description of the service

The Safemapp application has been developed with the purpose of assisting people who are in a situation that requires support and help from third parties. The situation does not have to be related to criminal activity, they could be situations related to accidents on public roads, state of health. etc. By means of the GPS geolocation of users, the application allows the user to launch a request for help to those close to him. Those who will receive the alert users who have downloaded the application and are within the configured radius of reception of alerts.

The user who receives the help request will have the option of knowing the location of the person in a vulnerable situation to be able to locate and provide help.

For the correct functioning of the application, it is essential that both the person requesting help as the person providing the help, have the application installed and all necessary permissions set correctly. Safemapp is not done responsible for the malfunction of the application derived from a configuration incorrect permissions needed.

User Profile

To be a user of the Platform it is essential that the minimum requirements are met of age, in case of estimating that a user may not meet the minimum age required, Safemapp reserves the right to require the User to provide evidence that you are of that age or, if you are a minor, with the express permission of your parents or legal guardians to accept these Terms of Service and perform all actions that are available to you on the Platform.

The father, mother or legal guardian who authorizes their child to use the services, will assume these terms and will be responsible for the activity carried out by the minor in the Platform.

The user guarantees that all data about his identity and legitimacy provided to Safemapp in its Platform registration forms are true, accurate and complete. It also undertakes to keep the data updated. In the event of that the User provides any false, inaccurate or incomplete data or if Safemapp considers that there are reasonable grounds to doubt the veracity, accuracy and integrity of the same, Safemapp may deny access and present or future use of the Platform; as well as unsubscribe the User and cancel the account.

Registration and registration

The provision of services by Safemapp is free for all Users, however, Safemapp reserves the right to extend the services offered through a Premium modality, establishing a Fee for it.

To make use of the Platform, first of all, they must download the Platform in the app store of your mobile device (App Store or Google Play). after bliss download, you can proceed to register as a user, for this you must complete truthfully the mandatory fields of the registration form, following the instructions that are provided at any time or you can use to access the Application the data of a social network owned by the user.

At the time of registration, the User will select a username and a password, the data you use to access the Platform, are strictly confidential, personal and non-transferable. The User undertakes not to disclose such access data or make them accessible to third parties, the User will be the only responsible in case of improper use of the Platform under your access data. If he user registers through an account of another social network / portal or service of Internet, it accepts the validity and effectiveness of all communications sent by Safemapp to that account.

The device from which the download is made must use one of the following operating systems (or higher): iOS 12 for iPhone and Android 10 for Android. In addition, the terminals must be able to receive push notifications, be able to access the location activation, physical activity and access to the internet.

For any questions in the registration and/or registration process, you can contact: info@safemapp.com

Use of the service and user obligations

In general, Users will refrain from using their profile and the rest of the content and services of the Platform for purposes or effects other than the detailed functionality in the point "DESCRIPTION OF THE SERVICE"

To make use of the Platform other than that mentioned above, Safemapp You must authorize it in writing, in particular, in a non-exclusive or non-limiting way, will require authorization to: (i) reproduce or transform the Platform with the aim to detect errors; (ii) make successive versions of the Application or programs derivatives of it. In case of detecting errors, problems or deficiencies of the Platform, the User can inform Safemapp through the email address email that appears in the header of this Agreement.

In particular and by way of example and not limitation, Users undertake to:

  • Do not use personal data -both from the User himself and from third parties- that contain sensitive information related to identifiable or identified people, such as: racial origin; union membership; religion, ideology or sexual orientation; health data; or data related to criminal records, procedures and sanctions or fines derived from them or non-compliance with monetary obligations.
  • Do not use false identities, or impersonate other people's identities in the use of the Platform or in the use of any of its services.
  • Do not use the Application for illegal or unauthorized purposes.
  • Do not alter or modify, in whole or in part, the Platform any content that infringes industrial and/or intellectual property rights or confidential information of third parties, nor in general any content of which you do not hold, in accordance with the law, the right to make it available to third parties.
  • Comply with the Privacy Policy and not violate the regulatory standards of protection of personal data.
  • Do not access the accounts of other Users.
  • Do not spy on other Users or third parties.
  • Do not harass or disturb third parties and/or invade their intimacy and privacy.
  • Do not disclose the location of other Users to third parties.
  • Do not enter, store or disseminate through the Platform any program, data, code, computer virus, defective files, or any other electronic or fixed device that may cause damage or alterations to any of the equipment, networks, content or systems Safemapp, any User or third parties.
  • Do not destroy, alter, use for your use, disable or damage the data, information, programs or electronic documents of Safemapp, its Users or third parties.
  • Do not SPAM.
  • Do not decompile, disassemble, reverse engineer, decrypt or in any other way modify the Application and/or its source code.
  • Users agree to use the Service in accordance with the law, morality, good faith and current public order. They will refrain from using the Platform for illicit purposes, contrary to what is established in these Terms and Conditions of Use or that in any way may damage, deteriorate or harm the image and/or reputation of Safemapp or prevent the normal use or enjoyment of the Services offered in the Application and/or its operation and development.

Those who fail to comply with these obligations will be liable for any loss or damage they cause. To the fullest extent permitted by applicable law, Safemapp will not be liable for any consequence, damage or harm that may arise from said access or illicit use by third parties.

Safemapp reserves the right to deny access to those Users who, in any way, fail to comply with the obligations or contravene these Terms of Service or any legal text included in the Platform, as well as take the pertinent legal actions.

User cancellation

To request the closure and deletion of the account, the User must go to at any time to the application, in the section Configuration of the profile, choosing the option to delete account.

Safemapp can suspend or terminate a User immediately in the event that Safemapp ceases to provide the services it offers through of the Platform and at any time and without the need to allege any cause.

The The fact that a User is unsubscribed or the User himself is unsubscribed, implies the contractual resolution of the Terms of Services, certain clauses may remain in force and with effect as a result of its nature.


Without prejudice to the legal obligations derived from the application of the regulations Spanish and European Union, Safemapp assumes no liability to users, under any modality, for any damage, total or partial impairment of the information contained, obtained or facilitated by the application, nor of the fall of the service, omission, interruption, absence, incorrect or defective provision of the telecommunications service or viruses computerized. Safemapp assumes no responsibility for damages caused by the use incorrect, negligent or in bad faith in the use of the application.

The Provider reserves the right to interrupt the assignment of the use of the Application by imperative needs for improvement, repair or replacement of technical means employees for the operation of the same with total or partial character and definitively or temporary.

The user is fully responsible for adopting all security measures necessary and appropriate to protect your files, files, data, systems, mobile device or electronic or electronic documents, therefore the User exempts Safemapp Protection S.L. of any responsibility for the impossibility of accessing your information temporarily Or the definitive loss of part or all of the user's information deposited in the service either private or public. Likewise, Safemapp assumes no responsibility for the lack of truthfulness, accuracy or timeliness of the personal data provided by users.

The Safemapp application has been developed with the purpose of assisting people who be in a situation that requires support and help from third parties by locating of the geographical position.

Safemapp does not guarantee the accuracy of geolocation, nor does it guarantee none geolocation result while using the application. Likewise, the Safemapp does not assumes no type of responsibility regarding the development or result in the use of the app. Safemapp does not guarantee the reliability of the information provided or responsible for the damages that could be caused by a low precision of the locations or the accuracy of the information provided by Safemapp.

Clause independence

In the event that any term or provision of these Terms of Service is declared illegal, null or voidable, it will be considered excluded and will not invalidate the rest of the terms that will maintain their validity and effectiveness.

Update of the terms and conditions

Safemapp reserves the right to modify these terms and conditions of use, as well as the Privacy Policy or any other legal text included in the this document, at any time, in order to adapt them to new legislation or jurisprudence. Said modification will be notified to the User, who You will be able to access the updated version through the Platform.

In any case, browsing and/or accessing the Application implies acceptance of any modifications made.

Applicable legislation

The validity, execution and interpretation of these Terms of Service will be regulated in all its aspects by Spanish law. In the event of any conflict or discrepancy in the interpretation or application of these Terms of Service of use of the Platform, will be submitted to the Courts and Tribunals of Alicante.

Annex 1. Minimum age requirements

  • Asian
    • South Korea: more than 14
    • Vietnam: more than 15
  • Caribbean
    • Aruba: more than 16
    • Caribbean Dutch: more than 16
    • Curaçao: more than 16
    • Saint Martin: more than 16
  • Europe
    • Austria: more than 14
    • Bulgaria: more than 16
    • Croatia: more than 16
    • Cyprus : more than 14
    • Czech Republic: more than 15
    • France: more than 15
    • Germany: more than 16
    • Greece: more than 15
    • Hungary: over 16
    • Ireland: over 16
    • Italy: more than 14
    • Lithuania: more than 14
    • Luxembourg: more than 16
    • Netherlands: more than 16
    • Poland: more than 16
    • Romania: more than 16
    • San Marino: more than 16
    • Serbia: more than 15
    • Slovakia: more than 16
    • Slovenia: over 16
    • Spain: more than 14
  • South America
    • Chile: more than 14
    • Colombia: more than 14
    • Peru: more than 14
    • Venezuela: more than 14

For the rest of the countries that do not appear in the previous list, it is necessary to be 13 years old